AI patient manager for a medical center

We developed an LLM-based patient support manager, integrated into the website of a large medial center, to help patients book and prepare for the right treatment. The virtual manger handed off conversations to a human manager when needed.

The virtual manager ensured patients were matched with the right service, had no questions or objections and successfully completed the booking. This allowed the clinic to see a marked improvement in customer satisfaction with the site and an increase in the conversion from a site visit to a booking.

Tech stack: FastAPI, Langchain.